WHMCS Upgrade - Completed

  • Friday, 23rd June, 2017
  • 11:35am
Overnight on 22 June into the morning of 23 June we were moving our main client billing software to a more powerful server to cope with future capacity needs and a slow down we were noticing in the admin back end.  At the same time we also upgraded the software to WHMCS's latest version, upgraded to php7 and disbaled the third party stripe.com module in favour of the official WHMCS stripe.com module.

Unfortunately due to human error we neglected to turn off the cron on the old server so some clients received confusing duplicate emails today.  We moved from a third party stripe.com payment processing module to the official WHMCS stripe.com processing module.   One client received a credit card payment failed from the old server and a credit card payment successful from the new server for example.  We're reaching out to the affected clients now to inform them that this was an error on our end with the old module not being able to reach Stripe.com and that there is nothing to be concerned about.

We also discovered an error with the importing of the sales@  email into the helpdesk that we corrected.  Thanks to a client for reporting this to us. 

We've tested and everything else seems to be in order.  The benefit here will mainly be for our support staff who were noticing a significant slowdown in the old server processing requests as our client base grew.  This will allow our staff to work more efficiently without the significant page load times they had experienced recently.

Clients should not see any difference and for the handful of clients who received those rogue emails we do apologise.
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