Shared Server 44 Outage

We are aware that there is an ongoing issue currently on server44. Our senior system admin team are working on getting it resolved. We have had to temporarily stop key services on the server to give the team chance to look into this issue.

We will update this announcement once the issue has been resolved.

14th May 2019
Virtual Node 136 Outage

7.15am:The issue should now be resolved completely by around 9.30am. If you encounter any issues after this time, we recommend opening a ticket or jumping on live chat to talk with our team.  We appreciate your extended patience.6.00am:Our senior team is still working on this failing server.  As a precaution we are restoring the websites from ... Read More »

8th May 2019
Server 22 Continuous Load Issues

We are aware that server 22 had had higher than usual load recently.  We're going to start moving 50% of users off that server to give it a little more breathing room.  The server itself does not have any more accounts than our average across our fleet but the unusual mix of user needs is causing load.  One user was also suspended whose site ... Read More »

2nd May 2019
XEN126 - Outage

Final Update:  We swapped the failed drive (keeping the server online) and the array has rebuilt.  The array is now optimal: --------------------------------------------------------------------------DG Arr Row EID:Slot DID Type State BT Size PDC PI SED DS3 FSpace--------------------------------------------------------------------------0 - - - - ... Read More »

1st Feb 2019
XEN102 Planned Maintenance

XEN102 Node has been experiencing sporadic crashes recently.  A hardware test determined some errors in the RAM.  At 11pm on 9 January 2019 we will be taking the server off line to replace the RAM.  We expect maintenance to last 60 minutes (maximum) and we expect this to be a permanent resolution to this issue.Apologies for the inconvenience. Read More »

9th Jan 2019
Maidenhead Connectivity Issues

22 November 2018 - Maidenhead Servers Outage4.47pm:Connectivity has been restored.  We will let you know once we get a reason for outage from our data centre staff.4.41pm:We are aware that the data centre in Maidenhead appear to be experienting a network outage.  This is affecting multiple servers and many clients.  Our staff are extremely busy ... Read More »

22nd Nov 2018
Server 44 Software Upgrade and Reboot

Server Name: server44.bigwetfish.co.uk As part of our continuing efforts to keep our platform secure we need to update the software on the host node server 44 resides on and reboot the node after the update. We plan to complete this work on Tuesday 19 November 2018 between 8pm and 11pm. We do not expect there to be significant downtime and we ... Read More »

19th Nov 2018
Shared Server 26 Outage

9.20amApproximately 20 minutes ago we received reports that MySQL was down on this server.  A senior system administrator is working on this now.  We've had to temporarily stop Apache on the server to keep the load down while we repaired some databases.  We'll have the server back on line as quickly as we can and apologise for the blip in ... Read More »

25th Oct 2018
XEN38 RAID Emergency Rebuild

Monday 20 August - 1.55pmEverything is back on line.  Monday 20 August - 1.30pmWe're at 55% RAID rebuild now.  Your patience is appreciated.  Monday 20 August - 1pmXen38 node was showing issues with the RAID array that we wanted to address quickly to help prevent any more serious issues.  This machine houses 2 client servers and 1 server is ... Read More »

20th Aug 2018
XEN39 Server RAID Issues

Update 7.30am:This was a unique situation last night.  Drive failures in servers are commonplace and that is why we have hot swap drives in arrays.  You swap teh drive, the array rebuilds and clients rarely notice.  Last night we placed drive 0 in the array and the array was rebuilding when drive 1 reported as failed. We removed the new drive ... Read More »

29th Jun 2018