Shared Server 26 Outage

9.20amApproximately 20 minutes ago we received reports that MySQL was down on this server.  A senior system administrator is working on this now.  We've had to temporarily stop Apache on the server to keep the load down while we repaired some databases.  We'll have the server back on line as quickly as we can and apologise for the blip in ... Read More »

25th Oct 2018
XEN38 RAID Emergency Rebuild

Monday 20 August - 1.55pmEverything is back on line.  Monday 20 August - 1.30pmWe're at 55% RAID rebuild now.  Your patience is appreciated.  Monday 20 August - 1pmXen38 node was showing issues with the RAID array that we wanted to address quickly to help prevent any more serious issues.  This machine houses 2 client servers and 1 server is ... Read More »

20th Aug 2018
XEN39 Server RAID Issues

Update 7.30am:This was a unique situation last night.  Drive failures in servers are commonplace and that is why we have hot swap drives in arrays.  You swap teh drive, the array rebuilds and clients rarely notice.  Last night we placed drive 0 in the array and the array was rebuilding when drive 1 reported as failed. We removed the new drive ... Read More »

29th Jun 2018
We're Stopping Selling 'Auto Renew Only' domains

The vast majority of domain names have a common sense renewal policy.  By this we mean your domain expires and you have a registrar grace period to renew these domains meaning if you forget to renew the domain in question you can still renew it for a sensible price.  .com and all the most popular domain names use this policy and it is forgiving ... Read More »

8th Jun 2018
cPanel Removing php 5.4 and php 5.5 on 18 June 2018

Hi EveryoneOn 7 June 2018 cPanel announced that on 18 June 2018 they will be pushing updates to remove php 5.4 and php 5.5 from Easyspache 4.  You can read their announcement here:'s perhaps a little short notice but it is what it is and we need to deal with it. ... Read More »

7th Jun 2018
[Resolved]: Issues Registering new UK Domain Names

We've been experiencing some issues today with registering new .UK domain names for clients.  We have two accounts with domain providers and both are unable to register .UK Domains.  The errors also make no sense - one provider is reporting all domains are not available and the other is throwing a random timeout error.  There are no reports of ... Read More »

26th May 2018
Connectivity Issues: Germany

Update 11.49amWe are all back up running again.  The data centre in Germany have posted this update.  Bear in mind this is translated by an on line tool so apologies for broken English.  Ironically there is a German Translation service in the same building as us but Google Translate is good enough in this instance! "In the meantime, the power ... Read More »

24th May 2018
Maidenhead Emergency Maintenance

Our data centre partners have alerted us to some emergency maintenance they need to perform on a segment of their network.  There are two servers affected - Server 22 and Server 120 - both shared servers.On 5 May 2018 at 1am UK time some firmware patches will need to be applied to some firmware on networking equipment and this ... Read More »

3rd May 2018
USA East Coast: Shared Server 122 Down

Update 10.20pm:Websites have been resolving again for a while now (apologies we neglected to update the announcement) and we're awaiting a reason for outage from this provider.Update 11.20am:We've just been informed that the issue has been escalated to their Server Virtualization Provider as the issue is beyond hardware.  A high priority issue ... Read More »

29th Apr 2018
Spam Experts Mail Filter Issue

Update: 8.30pm - We asked Spam Experts for a report on this issue.  They replied that they were aware of an issue earlier but it now has been resolved.   Piecing together the information from this reply and our initial reply from them at 1.45pm we think an Update that Spam Experts Made caused this and it did take them a few hours to resolve.  ... Read More »

25th Apr 2018