cPanel v64 missing email accounts: fix
-
Thursday, 20th April, 2017
-
08:50am
cPanel have just released version 64 and we'll shortly be blogging about the new features.
As part of this upgrade they have retired the x3 cPanel theme. We assumed (wrongly) that as part of that retirement when v64 upgraded any accounts still using the old x3 theme would be switched to Paper Lantern.
We're getting a number of clients reporting that their email accounts are 'missing' from cPanel since the upgrade to v64. The fix is documented on the cPanel forums and you simply need to change your cPanel theme to 'Paper Lantern'
We're having a staff member today audit all shared and reseller servers and we'll be making this change for all accounts manually.
You can read the discussion here on the official cPanel forums:
https://forums.cpanel.net/threads/missing-email-accounts-after-upgrade-to-cpanel-64-when-using-x3.598211/
