Server 58 Shared Server Outage

Wednesday 21 October 2020 - 6.40pmOur remote hands are still having issues bringing the server back on line.  We're prepping a spare server to start a restore just out of the abundance of caution.  This is being worked on with top priority. Wednesday 21 October 2020 - 6.10pmOur remote hands service in our data racks are currently working on the ... Read More »

21st Oct 2020
XEN143 Outage

10 September 10.50amSo sorry for the extended delay but our remote hands in the data centre have now moved the drives into a new physical machine. The node is now back online and all virtual machines have successfully booted. We thank you again for your patience. 10 September 10.00amOur data centre are still working to resolve this hardware ... Read More »

10th Sep 2020
Services down in Maidenhead Data Centre

Final Update 4.10pm: We believe our data centre have resolved this network outage in their Maidenhead Facility. The facility in Maidenhead is usually very stable and we're disappointed in this outage today. We're truly sorry our choice of data centre did not live up to our and your expectations today. It usually takes them 72 hours to furnish us ... Read More »

28th Aug 2020
XEN 105 Node Issue

We're aware that XEN105 Node is down at the moment.  It's affecting 7 Virtual Servers.  We've issued a reboot and will let you know when things are back on line. 3.39pmThe reboot has brought the server back on line.  We're looking to see if we can determine what caused this issue.  This is an older generation node so we may bring forward its ... Read More »

15th Jun 2020
23 May 2020 - Maidenhead Network Issues

23 May 2020 - 6.45amWe received an alert that every server in our Maidenhead Data Centre Racks was offline.  We immediately called our emergency contact and were told this was planned Maintenance and we did receive notice. We did not receive any notification and have asked for clarification.  Looking at twitter we can see other clients using the ... Read More »

23rd May 2020
27 April 2020 - Maidenhead Network Issues

5.49pmIomart in Maidenhead have told us they are working with Cisco to address this fault.  They still suggest this is affecting the majority of flows out of their data centre but we are not seeing this and our racks appear to be online (despite having a brief blip earlier). 5.45pmIt would appear all our servers in our racks are back.  Speaking ... Read More »

27th Apr 2020
7 March 2020 - Duplicate Payments

Early morning on Saturday 7 March 2020 our senior technical team were working at replacing our main server we use for client management.  This was routine maintenance as part of our regular server retirement and replacement programme.  The team had built and secured the server on 28 February 2020 in preparation for this switchover.Unfortunately ... Read More »

7th Mar 2020
XEN140 Issues

Friday 8 November 2019 - 4.00pmServer 30 has 30 more accounts to restore.  Server 18 we are now processing the final wave of accounts manually and as these are the largest accounts on the server they are taking some time.  We're sorry once again for this hardware failure.  Thanks to everyone for your extended patience.Friday 8 November 2019 - ... Read More »

8th Nov 2019
Database Issues on Multiple Servers

Good MorningLast night we had reports that one server had a MySQL database issue and the mysql would not restart.  We worked through this and discovered that an update contained a bug.  This was not a cPanel issue and was in fact a reported bug with MariaDB. The issue is only affecting a very small percentage of servers and we are yet unsure of ... Read More »

6th Nov 2019
German Data Racks Outage

We had a temporary 90 minute outage this morning in our German Data Centre.  All servers remained on line and we were able to access via console but external networking across all our servers wre broken.The issue is now fully resolved and we are waiting to hear back from our data centre as to why this happened.  We trust this data centre and it ... Read More »

5th Nov 2019