Server 22 Continuous Load Issues

  • Thursday, 2nd May, 2019
  • 10:36am
We are aware that server 22 had had higher than usual load recently.  We're going to start moving 50% of users off that server to give it a little more breathing room.  The server itself does not have any more accounts than our average across our fleet but the unusual mix of user needs is causing load.  One user was also suspended whose site was using a very out of date WordPress and appeared hacked.  Load reduced when we suspended that account too.

Here is our plan of action:

  • We have made a list of accounts whose DNS we control to move first
  • We will then email the remaining clients asking for volunteers to move to a brand new server

We're actively working to monitor this server load and apologise for any inconvenience caused.  Any user on Server 22 who wishes to move to a private server we can give a generous discount on retail pricing if that is something that would interest you in an effort to more quickly fix this problem.
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