Issues in IOMART Data Centre in Maidenhead

  • Monday, 25th October, 2021
  • 20:23pm

Monday 25 October 2021 - 9.55pm
We just received the following update from Maidenhead Data Centre.  Although they have not given any indication as to why equipment went down we assume something has overheated.  The moment we have more information we will let you know.  As it stands we are seeing 5 servers showing as off line which is a very small percentage of our server fleet in Maidenhead.  As servers go down we are actively rebooting them and things seem to be a lot more stable.

Hi there,There was an issue with the AC system in our Maidenhead site.Our onsite team worked quickly to identify and restore the system.We are closely monitoring the situation and working to reinstate all affected equipment.Please feel free to reply to this ticket if you have any other questions or require any further assistance.Kind regards,Niall Macintyre
Systems Engineer - Iomart

Monday 25 October 2021 - 9.30pm
The issue is still there but it is not as widespread as we initially reported.  At the time of typing this there are 7 servers showing as down in our monitoring room.  This is a very small subset of our server fleet in Maidenhead.  Our management have reached out to another hosting company who we know use the same facility and they are completely unaffected so we're confident the issues are in a small sub section of the facility.  The moment we have more information we will update this announcement.

Monday 25 October 2021 - 8.20pm
We are seeing a major outage in our IOMART Maidenhead rack space. As it stands the provider have told us they are aware of the issues and are working urgently to look into the issues.  We believe this is an issue affecting the entire data centre.  We do not have any more information at this time but the moment we have we will update this page.  Please refresh preiodically.

Our servers in Northern Ireland and Gosport in Hampshire are unaffected.

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