[Resolved] Invoices remaining 'Unpaid' after Visa/Mastercard payment issue...

  • Sunday, 22nd May, 2011
  • 10:39am

THIS ISSUE IS NOW RESOLVED AS WE HAVE RECEIVED A PATCH FROM MATT AT WHMCS

Hello

Friday we upgraded our WHMCS billing software to the latest version.  They informed us there was a known issue with 2co.com integration and they provided a fix which we applied.  Unfortunately their fix has not worked so when you pay your invoice using Visa/Mastercard through 2checkout.com (our merchant account partner) your invoice will not automatically mark as paid.  We are manually marking invoices as paid a few times per day until further notice.

WHMCS know this is a problem and are working on a patch.  This patch was applied last night.  We are waiting on a few payments to come in to test this.  If you are trying to pay with visa/mastercard on our site and your invoices show unpaid after you pay  please let us know by opening a support ticket.  Alternatively just be patient as we are working to

PLease let us know if you have any questions by opening a support ticket.  Paypal is not affected it is just our merchane account provider who processes our credit card payments.

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