Information about our Email Service (provided as a courtesy with all web hosting accounts)
We are pleased to be able to provide a basic email service with all web hosting accounts for no additional charge. This email service is basic in nature and uses IMAP, SMTP and POP3 standard mail protocols meaning you can use it to confgure emails on software such as:
The service is deemed as basic in nature as it does not come with any additional business features that are available as standard with the likes of paid services such as Google Workspace (formerly called GSuite) or Microsoft 365 including cloud storage space, office applications, shared calendars, shared documents etc.
We permit all users to set up multiple email addresses per domain for no additional charge on the understanding it is not a business grade service and we only promise best effort support. We strongly recommend if you need a Business Grade email solution that you consider paying for the likes of Google Workspace or Microsoft 365. These products are designed with the business user in mind and are what we always recommend for those users who need a business grade email service. If you use our complimentary email service you do so on the understanding it is offered on a best effort basis and is not a business grade service.
With every hosting account we provide one complimentary Spam Experts License to help with Spam Filtering via their incoming Anti Spam Cloud and also with Email Deliverability via their outgoing anti spam cloud. Using Spam Experts in most cases will help with most email deliverability issues and we recommend you ask us to enable the service for your hosting account. If you have more than one domain needing a Spam Experts License we can provide additional licenses for a small fee. Multi Site Accounts and Managed Servers come with more than 1 included license and the number of included licenses is dependant on the value of the service you have with us. Our support team can advise on request.
Clients should note that we are a Cloud Infrastructure Provider and we are not an IT Support Company. Our support is limited to providing you with the IMAP. POP3 and SMTP Settings and providing basic configuration assistance. We can use remote connection software to connect to your computer to help you set up emails on request for a small charge to cover staff time. We will of course always do our best to support clients as best we can by providing step by step instructions on request or screen shots of settings but if you do not have the technical knowhow to set up your emails we recommend you speak to an IT Support Company or a friend or relative who can assist you.
If any client does have a need for Google Workspace we recommend you buy this direct from Google as it is generally always cheaper there. Our friendly support team can help you with the DNS settings to get this working. If you need a managed Email Service with the Microsoft Suite of Products we do refer clients to a local company who provide this service for a very competitive fee - in case you were curious we do not take any commission on these referrals as the profit margins are small but the client we will refer you to have been a client of BWF for over ten years. Contact our support team if you want to be referred to the company we recommend for Microsoft business email products.
