Direct Debit is an increasingly popular payment method provided for your convenience that gives you the protection of not sharing your card details on line and also gives you the protection of the 'Direct Debit Guarantee Scheme' provided by your bank promising a full and immediate refund if we make an error.
We use a company called GoCardless as our Direct Debit Payment Partner.
We wanted to let you know that GoCardless are now charging us a 'failed direct debit' charge where your Direct Debit to us fails. This is a recent change to GoCardless policies. This is charged to us the first time the payment fails and also if the payment fails on the re-attempt. From 1 November where a direct debit fails we will add a £1.50 + VAT administration fee to your account for each failed direct debit to cover staff time in handling the failed payment and to also cover the fee from GoCardless.
Where a client has a direct debit that fails across a few months we reserve the right to ask that client to pay by card, bank transfer or paypal so as to avoid any further missed payment fees.
This change in policy will only affect a tiny percentage of payments into us so it is likely you will not be affected. If you feel your direct debit may fail and you need to change your dates we call for payment we can also help with that just let the team know.
