The latest information on the issue is being provided below by the staff in the data centre working on this issue. Our staff on live chat do not know any more information and we will update this announcement the moment we have some more information.
Update 05/12/2024 at 14.00
We are pleased to inform you that the server has been successfully restored from backups. A large number of accounts are back online. Our team is actively working to bring around 10 affected accounts back online as quickly as possible.
Update 05/12/2024 at 12.42pm
We are working on getting the websites on server36 restored and working. Some clients should be back online already, as we start with the smallest accounts in the restore process. This is the best way to get as many accounts back online again as quickly as possible. Each account is being checked as it is restored.
Update 05/12/2024 at 11.48am
Cloudlinux has been installed and we now have legacy PHP versions again. We are working through all sites restored to ensure the correct php version is assigned. 61 websites have now been fully restored to this shared server and the restore script is continuing to work through each account at a time. We restore sites in order of disk space used so the smaller sites are already working again, the larger sites are still in the restore queue. This is the best way to get the vast najority of clients back on line more quickly but unfortunately the reality is larger sites will not be restored to last. We know in such circumstances this does cause frustration with account owners of larger websites.
Update 05/12/2024 at 11.27am
We have yet been unable to resolve the issue with the failed server and the team have deployed a new server and sites are currently restoring. Server 36 was old infrastructure running CentOS 7 operating system (end of life) and is being replaced by a server running Rocky Linux version 9. Unfortunately this complicates things as the only PHP version available on this server is php 8.x. Whilst sites are restoring a number of sites are displaying a 'Critical WordPress error' message as the WordPress version is older so does require older PHP. We're going to have to stop the restore and install Cloudlinux Shared Pro Operating System which will allow us to continue to host older php versions on a newer server. Please bear with us whilst we action this.
Update 05/12/2024 at 9:40am
We are aware of an issue with server36, our team are looking into this at the moment.
