17th Jun 2013
Faster Ticket Response Times
Good DayWe trust this message finds you well. We already provide true 24/7 helpdesk support with an average response time of 10 minutes office hours and 30 minutes at all other times.We have been working hard behind the scenes to recruit some new staff with a view to giving 10 minute or less ticket response times 24/7 as well as true 24/7 ...
8th Jun 2013
Server 26
Unfortunatley Server 26 is displaying the same symptoms as it did yesterday and we have asked the data centre staff to troubleshoot what we now believe to be a firmware issue.We apologise for the additional downtime today.Just an update at 7pm. The server is not booting up. Something is clearly up with this server and the data centre ...
7th Jun 2013
Server 26 (Resolved)
At approximately 5pm server 26 appeared to be off line. We assumed there was an issue with the server requiring a simple reboot. We attempted to enter the server via the IPMI connction but it was timing out. We therefore asked the data centre to perform a reboot on the server. The reboot was completed and yet again IPMI was ...
4th Jun 2013
Business Hosting Account - Backups
Thank you for hosting your website on our Business Grade Hosting Accounts. We are always looking for ways in which we can improve service and we have added an additional backup system to our Business Grade Accounts.If you log into Cpanel you will see the addition of an R1Soft Icon which will give you access to our new Backup and Restore ...
