16th Nov 2012
Server 21 - last night and today
Last night in the early evening our monitoring system alerted us to the fact Server 21 was heavily loaded and was unresponsive. We rebooted the server and determined one abusive user on the server. We suspended that user and load dropped to a very low level.This morning the account was unsuspended while a tech closely monitored the server. ...
15th Nov 2012
Update on Mastercard 'Declined' issue
I am just following up with all clients affected by this Mastercard fiasco. I appreciate many of you have paid via 'Paypal Guest' or 'Bank Transfer' and I thank you for that. Anyone else who were waiting for an update and who we gave a grace period to can now proceed to make payment.
Please remember many companies were affected by this and ...
15th Nov 2012
Server Status Page
We are aware the Server Status Page is timing out. This is a client facing basic monitoring system that shows service status. Please be assured we have a totally separate and comprehensive 24/7 monitoring solution on all shared and reseller servers that will alert our techs the moment a service fails.Where there are issues lasting more then a ...
14th Nov 2012
One thing I would change is...
We always work to improve and today we are launching this page to show that we will gladly listen to feedback from clients.If something we do really frustrates you why not let us know. If we can improve we will and if we cannot change it management will email you to explain our position.We expect this list to grow as the months progress so ...
