Account Restores

If you are on a shared hosting account and delete a file or database in error or need something restored the first port of call will be to open a helpdesk ticket.  We usually have at least one backup available for restoration.There is no charge for an account restore and if we have the backup you need we will restore it for you.Please note we...

 Compromised Account Recovery

Hacked accounts are rare and usually can be traced to out of date scripts or plugins on your hosting account.  Please always keep your scripts and plugins up to date at all times.If you do discover your account has been hacked or compromised it is very important you let us know as soon as possible as we will most likely need to restore your site...

 Shared Server Disaster Recovery: Feb 2013

We had a staff meeting yesterday to discuss our 'Disaster Recovery' procedures for shared serversWe thought we would publish our notes from the meeting as some of you may be interested in reading this.==================================================================What would happen if a BWF Shared Server totally failed?If we receive...

 VPS Disaster Recovery SLA

Bigwetfish - Disaster Recovery SLA for VPS ClientsHardware faults are thankfully rare but this document explains what we will do and in what time frame we will do it should a server be down due to a hardware faultAll our VPS Nodes are built with INTEL Xeon Processors and RAID10 disk arrays with Adaptec Raid Cards.  Faults are rare but this...