If you are on a shared hosting account and delete a file or database in error or need something restored the first port of call will be to open a helpdesk ticket. We usually have at least one backup available for restoration.
There is no charge for an account restore and if we have the backup you need we will restore it for you.
Please note we promise ‘Best Effort’ backups on all our servers and we should have the backup you need. We do take backups and we do periodically check that backups are working but we can never guarantee backups. Clients should never rely on us having backups and all hosting accounts are sold on that basis. We should have the files you need us to restore but we do not guarantee to have them.
We are here to help if you need any advice or assistance simple open a ticket and we will gladly assist you
