Backup Options for Dedicated Servers

Backup is critical for all servers and we never recommend deploying a server without a backup solution.  There are a number of backup options available to clients with dedicated servers that we support and they are summarised below.RAID Array  (not technically backup but protection!)A RAID Array is not a backup in that if you delete a file from...

 Can I upgrade my server?

Upgrades are very straightforward and very cost effective.  We also offer one off payments on certain server upgrades so this can make them even more cost effective.  Let's say you have a server with 16GB RAM and you want to increace that to 32GB RAM.  Simply open a helpdesk ticket and we can schedule it at a time to suit you with the minimal of...

 How long does it take to provision a Dedicated Server?

All Dedicated Servers are built to order and the length of time will depend upon the specification.  For most standard builds we will have the parts in stock so the server will be on line within 24-36 hours weebdays (slightly longer on the weekends).  If it involves a special order then there will be a further 48 hour delay on the buiid.All...

 KVM Session to my server?

All our Dedicated Servers in our UK facility come with one free KVM Session per month as standard.  A KVM session is where we connect a device to the server that allows you to remotely connect to your server in the data centre just as if you were in the data centre.  KVM stands for Keyboard, Video and Mouse and you may request one free KVM...

 Service Level Agreement for Replacement Hardware

We pride ourselves in only using quality hardware and we always have a number of 'hot spare' servers built, racked and powered on ready for use. This means in the unlikely event your server develops a fault we do have spare hardware.We also keep spare hardware for every server we provision.  No server will ever be provisioned without us having...

 What does Full Management mean?

We offer fully managed dedicated servers, vps servers and cloud servers.  We regularly get asked what fully managed means.  This support document is designed to clarify what we will assist with in terms of your server. Kernel Upgrades, OS patches Backups and restoration help if needed (only on servers with 2 or more drives or with...