20th May 2015
Spam Experts Temporary Blip
Good DayWe had a temporary blip with Spam experts. The whitelisting of our entire IP ranges have stopped working causing 550 bounce messages.We are adding the IPs in individually to solve the issue as this appears to work and are contacting Spam Experts to see why whitelisting an IP subnet is not working.Apologies if you got a 550 bounce the ...
14th Apr 2015
Slight Delay in New Accounts for Clients
As a company we have always been very fortunate and we have never attracted what we would see as an unusually high number of fraud orders. Unfortunately in the past 2 weeks we have received over 50 fraud orders with what we see as 'Suspicious Variables'. Examples of Suspicious Variables are:
Orders from parts of the world we do not have a ...
24th Mar 2015
Server 26 Mod Security Changes
In an effort to provide a more secure hosting experience we are trialling a new Mod Security Firewall Ruleset on Server 26.
This is working very well but there may be some false positives which we would ask you to report to us. If you see anything not working on your site just let us know we can check it.
This is working very well but there may be some false positives which we would ask you to report to us. If you see anything not working on your site just let us know we can check it.
20th Mar 2015
Server 22
We are working on this now and will provide updates on this page. It will be helpful at this time if you do not open live chats or tickets and check this page. Our live chat technicians and helpdesk staff are busy working on this issue at this time and do not have any more information that is posted here.Unfortunately Server 22 has gone read ...
