This document is for shared hosting clients who have a remote backup account (we sell these on request) or for Business Shared Clients who have an included ftp backup account and explains how to generate a full website backup and have it stored on the remote server.
If you have a remote ftp account and need to generate a backup and have it sent automatically to the remote ftp server here is how you do it
Log into Cpanel
Clicked Backups Option
Clicked 'Download or Generate a full website backup' option
Select 'Remote FTP Server' in backup destination
Enter the ftp hostname the Remote Server
Enter the ftp username as the remote user
Enter the ftp passwordas the remote password
Enter 21 for the port
Enter / as the remote directory
Click on 'Generate Backup' option
Once the backup generates please ftp into your remote backup server to make sure that the backup has completed successfully and transferred.
You can also download this backup from your cpanel simply by refreshing the page and store it locally.
Remember these backups are in .tar.gz format and can easily be restored to any cpanel server. If you need to use this file to restore please contact our support team and we will assist you. Most people keep these backups as the ultimate method of disaster recovery.
You can never have enough backups in our view and whilst we take backups on our servers we never guarantee them and they are simply taken as a courtesy. We always recommend clients take their own backups and this is one method (remote ftp) you may wish to use.
