7th Mar 2020
7 March 2020 - Duplicate Payments
Early morning on Saturday 7 March 2020 our senior technical team were working at replacing our main server we use for client management. This was routine maintenance as part of our regular server retirement and replacement programme. The team had built and secured the server on 28 February 2020 in preparation for this switchover.Unfortunately ...
8th Nov 2019
XEN140 Issues
Friday 8 November 2019 - 4.00pmServer 30 has 30 more accounts to restore. Server 18 we are now processing the final wave of accounts manually and as these are the largest accounts on the server they are taking some time. We're sorry once again for this hardware failure. Thanks to everyone for your extended patience.Friday 8 November 2019 - ...
6th Nov 2019
Database Issues on Multiple Servers
Good MorningLast night we had reports that one server had a MySQL database issue and the mysql would not restart. We worked through this and discovered that an update contained a bug. This was not a cPanel issue and was in fact a reported bug with MariaDB. The issue is only affecting a very small percentage of servers and we are yet unsure of ...
5th Nov 2019
German Data Racks Outage
We had a temporary 90 minute outage this morning in our German Data Centre. All servers remained on line and we were able to access via console but external networking across all our servers wre broken.The issue is now fully resolved and we are waiting to hear back from our data centre as to why this happened. We trust this data centre and it ...
