11 October 2023 - Offers for existing clients

  • 11th October 2023
Black Friday in November is our biggest sale of the year and is a crazy busy day for our support team. As we have done in the previous 3 years we're bringing Black Friday forward this year for existing clients to help with ticket flow (spreading the flow over ten days as opposed to 2 days in November) and enhance customer service and we are ...
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Failed Direct Debit Admin Charge - effective 1 November 2023

  • 5th October 2023
Direct Debit is an increasingly popular payment method provided for your convenience that gives you the protection of not sharing your card details on line and also gives you the protection of the 'Direct Debit Guarantee Scheme' provided by your bank promising a full and immediate refund if we make an error. We use a company called GoCardless as ...
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XOA017 - EMERGENCY Maintenance

  • 22nd September 2023
Friday 22 September 2023 - 4.50pmThe work has been carried out and the services are back on line. Friday 22 September 2023 - 4.20pmWe are seeing an error with a piece of hardware in one of our Nodes and are going to perform emergency maintenance to replace this part.  Whilst a 4.15pm short outage is not ideal our system admins have deemed this ...
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XEN519 Node Issues

  • 21st September 2023
Thursday 21 September 2023 - 12.21pmmod_ruid2 and cPanel Jailed Shell caused this.  We simply disabled this and enabled it again in Easy Apache and the websites started to load again.  Not sure why or how this happened after a reboot but issue resolved now.  Apologies to those who were affected here.  All servers to our knowledge on this node ...
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