24/7 Live Chat

We're pleased to offer 24/7 live chat support via our website.  Using this feature you can access our staff 24/7 for help with your sales, billing or support issue.  Support = 24/7Sales = 7am-10pm UK WeekdaysAccounting = 7am-10pm UK Weekdays We would like to outline some guidelines to make you aware of the sort of issues we can help you with...

 Getting Support from us

Our support staff are available 24 hours a day, 7 days a week and 365 days per year.Support is provided by live chat or helpdesk.  You may chat directly to a Linux Technician by clicking the link at the bottom right of our website.  Technicians are available round the clock to assist you.To log a helpdesk ticket you may do so in one of three...

 Helpdesk Response Times?

We aim to answer all tickets within 30 minutes 24/7/365 with as many as possible resolved in that time frameWe answer all standard support tickets in the order in which they are received.  We always work as fast as possible and we do generally try to give priority to issues that are service affecting.  We have an internal Service Level Agreement...

 Phone Support & Phone Number

You may call us on:  028 9507 2311  or  +44 289 507 2311 from abroad and reach out to our sales team.Our phones are answered most weekdays from 7am-10pm UK time.  Clients may call during these times to speak to a member of our team and we'll always be happy to assist you. It's important to note that due to the nature of web hosting and the time...