We often get asked ‘What will you do for us if our server is Fully Managed?
The list below will give an indication of the tasks we will complete for you on request as part of our server management option. It's very important to note this list should not be seen as exhaustive and we will always work to our best effort to assist our clients in the best way we can.
- 24/7 server monitoring of all critical services with instant email alerts to our 24/7 team is a critical service fails
- Monthly check to confirm backups are running as they should
- Initial server secure process to ‘harden’ the server
- Kernel Upgrades, OS patches
- Backups and restoration help if needed (only on servers with backup solutions)
- Full Management includes a 100GB off server remote backup solution
- Remote backup configuration and setup
- cPanel/whm Updates
- PHP updates
- Mysql updates
- System pre installed services updates. (we do not update 3rd party scripts installed)
- WHM/cPanel assistance if required
- PHP compilation
- SSL configuration and installation (SSL certificates are available for a competitive price)
- Custom DNS configuration
- Email troubleshooting
- FTP troubleshooting
- High Server Load troubleshooting
- Best Effort Third Party Application Support
- Compromised Server Recovery to the best of our knowledge
- Software Firewall Installation and Configuration
- Failed Drive service restoration, we will assist in restoring of all accounts to our ability
- Database corruption assistance
- Assistance with system alerts or warnings
- Hands on help with preinstall system settings
- High Bandwidth consultation needs
We are here to help if you need any advice or assistance simple open a ticket and we will gladly assist you.
