Well this is Embarassing....

Well this is embarassing... As part of our preparations for complying with GDPR law in May where clients whose data we no longer need to retain are removed  (the right to be forgotten in GDPR law) we have been working on a dev server at removing these clients who have old inactive hosting accounts.  Unfortunately a staff member ... Read More »

30th Mar 2018
Maidenhead ACI Fabric Network Software Upgrades - 31/03/18 23:00 > 01/04/18 07:00

From our Data Centre Networking Team at IOMART.COM - if any clients from Big Wet Fish have any questions please reach out to us office hours and ask to speak to our system administrtors.============================================================= As part of iomart's ongoing commitment to continual improvement and reliability, the iomart network ... Read More »

26th Mar 2018
Reduced Support: Thursday 14 December 2017

It's that time of the year again. On Thursday 14 December 2017 our Carrickfergus Office will be closing at 1pm to allow our staff to have their annual Christmas Lunch and Party.  There will be reduced support as follows:Technical Support - Live ChatOur live chat will continue to operate normally but with reduced staffing.  We'd therefore ask you ... Read More »

14th Dec 2017
VPS Node 110

Please refresh for the latest information on this outage.   Latest updates will be posted at the top.5.34pmThe servers are back up.  The issue was a switch issue.  The technician in the data centre is flagging this for the data centre networking team in the morning as what happened should not have happened.  We were told the switch port lost ... Read More »

23rd Nov 2017
VPS Nodes 120 and 121

At 9.38pm this evening (20 November 2017) we received an alert that two servers were down.  We reached out to our data centre partners (IOMART.COM) in Maidenhead as we saw both servers were in the same cabinet.  The cabinet had networking issues that took 37 minutes to resolve.  Unfortunately we were not immediately aware that this was a ... Read More »

20th Nov 2017
.UK Domain Price Change

Our pricing for .UK domains has remained the same for a number of years.  Our supplier wholesale price has increased during that time.  We've had to increase our pricing for .UK domain names by £1.50 on a 2 year registration (equivalent to 75 pence per year).Excluding any special offers on a 2 year registration we're still £6.49 cheaper than ... Read More »

28th Oct 2017
16 October: Storm Preparations: Carrickfergus Office

16 October 2017Due to the Weather Warnings in place we will be closing our Carrickfergus Office at lunchtime to allow staff to get home before the 3pm start of the weather warning. All schools in Northern Ireland have also been ordered closed by the Government.We will be providing FULL SERVICE as usual for sales and support via Support Desk and ... Read More »

16th Oct 2017
Support Interruption: 12 October 2017

Our Building Landlords are carrying out their annual 'Fire Evacuation Drill' sometime today.  We are required to leave the building to participate in this drill.We are not sure what time this drill will be at.  During the drill there will be no phone support, live chat support or support tickets answered.  A member of management will have an ... Read More »

12th Oct 2017
Data Centre Network Upgrades

We received notification that the Network Administrators in the data centre where our UK racks are located will be performing some Network Maintenance.  We have pasted the full announcement below for your information but in summary the following shared servers will be ... Read More »

6th Oct 2017
Server 26 Upgrade

Our Server 26 Upgrade that we emailed all clients about last week is now taking place on Wednesday 6 September at 12.01am.  This is 24 hours later than originally planned.The work was rescheduled due to a delay in our data centre getting the brand new hardware on line.All other information contained in the email we sent out is still ... Read More »

5th Sep 2017