Sep 5th Server 26 Upgrade

Our Server 26 Upgrade that we emailed all clients about last week is now taking place on Wednesday 6 September at 12.01am.  This is 24 hours later than originally planned.The work was rescheduled due to a delay in our data centre getting the brand new hardware on line.All other information contained in the email we sent out is still ... Read More »

Aug 25th cPanel v66 Apache mod_userdir Bug

cPanel was pushed to 'Release' version this week and as such all servers set to automatically update were updated.  Yesterday we had five clients report the same issue to us.  The first client had us scratching our heads but by the second, third, fourth and fifth report we clearly knew that cPanel update had broken something.  These specific ... Read More »

Aug 15th Comodo SSL Problems

Update: 2.55pm We're yet to find an official post by Comodo but the folks at Namecheap are reporting that 90% of Comodo OCSP servers are back responding.  Hopefully this is an indication that the issue is being addressed.Update: 1.45pmWe're seeing multiple reports from clients who are telling us their websites are down today.  Our servers are ... Read More »

Jul 20th Server 22 Maintenance

A full report will be made available later today.  We'd ask you allow our staff time to work at issues to get sites back on line.  A summary will be regularly updated below with a time stamp.  Once all affected clients are restored a full reason for outage will be made available to clients.Update: 7.00pm:  Restores complete.  The team are ... Read More »

Jul 16th XEN35 Node Degraded RAID Array

Update 12.21am:  Rebuild is complete - array is optimal.  Zero impact to website uptime.Update 12.05am:  Rebuild Progress on Device at Enclosure 252, Slot 1 Completed 91% in 90 Minutes.Update 10.30pm:  Drive replaced and RAID array is rebuilding.  7% completed so far.  Zero impact to website uptimeUpdate 10.25pm:  Drive Replaced - Hot Swap ... Read More »

Jul 12th Server 39 Replacement

Update on 13 July :  12noon - this data move has started.  We will test every site after the move but in the rare event you notice a problem before we get to test your site just pop on chat.-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-Server 39 is being replaced tomorrow (emergency maintenance).We had planned ... Read More »

Jul 5th Server 14

We've been noticing over the past 2 weeks that server 14 has had above average load.  We've not added any new websites to this server and it's all genuine traffic.  Today though we had to temporarily suspend the 2 highest CPU users to bring the server on for everyone else.  We're working with those 2 clients now to get their sites back on ... Read More »

Jun 23rd WHMCS Upgrade - Completed

Overnight on 22 June into the morning of 23 June we were moving our main client billing software to a more powerful server to cope with future capacity needs and a slow down we were noticing in the admin back end.  At the same time we also upgraded the software to WHMCS's latest version, upgraded to php7 and disbaled the third party stripe.com ... Read More »

Jun 18th 11am Monday 19 June - Memorial for victims of Grenfell Tower fire

At 10.59am UK time on Monday 19 June we will be stopping work so our staff in our offices can observe the UK silence in memory of victims of the Grenfell Tower Fire. If you are on the phone at 10.59am you will be asked to wait and placed on a silent hold until 11.01am If you are on live chat at 10.59am you will be asked to hold until ... Read More »

Jun 14th XEN10 Node Degraded RAID Array

Update 9.00amThe array is now optimal and the reconstruct has been completed.Unit 1 (Raid10, 1142.8 GB): Optimal Physical Disk 1:0 (ST3600057SS, 6SL5QHBL0000N3273QN7): Ok Physical Disk 1:1 (ST3600057SS, 6SL5MPJ10000B32501MA): Ok Physical Disk 1:2 (ST3600057SS, 6SL5QF1Q0000B31804VP): Ok Physical Disk 1:3 (ST3600057SS, 6SL5MN070000N3261AN0): ... Read More »