Jul 20th Server 22 Maintenance

A full report will be made available later today.  We'd ask you allow our staff time to work at issues to get sites back on line.  A summary will be regularly updated below with a time stamp.  Once all affected clients are restored a full reason for outage will be made available to clients.Update: 7.00pm:  Restores complete.  The team are ... Read More »

Jul 16th XEN35 Node Degraded RAID Array

Update 12.21am:  Rebuild is complete - array is optimal.  Zero impact to website uptime.Update 12.05am:  Rebuild Progress on Device at Enclosure 252, Slot 1 Completed 91% in 90 Minutes.Update 10.30pm:  Drive replaced and RAID array is rebuilding.  7% completed so far.  Zero impact to website uptimeUpdate 10.25pm:  Drive Replaced - Hot Swap ... Read More »

Jul 12th Server 39 Replacement

Update on 13 July :  12noon - this data move has started.  We will test every site after the move but in the rare event you notice a problem before we get to test your site just pop on chat.-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-Server 39 is being replaced tomorrow (emergency maintenance).We had planned ... Read More »

Jul 5th Server 14

We've been noticing over the past 2 weeks that server 14 has had above average load.  We've not added any new websites to this server and it's all genuine traffic.  Today though we had to temporarily suspend the 2 highest CPU users to bring the server on for everyone else.  We're working with those 2 clients now to get their sites back on ... Read More »

Jun 23rd WHMCS Upgrade - Completed

Overnight on 22 June into the morning of 23 June we were moving our main client billing software to a more powerful server to cope with future capacity needs and a slow down we were noticing in the admin back end.  At the same time we also upgraded the software to WHMCS's latest version, upgraded to php7 and disbaled the third party stripe.com ... Read More »

Jun 18th 11am Monday 19 June - Memorial for victims of Grenfell Tower fire

At 10.59am UK time on Monday 19 June we will be stopping work so our staff in our offices can observe the UK silence in memory of victims of the Grenfell Tower Fire. If you are on the phone at 10.59am you will be asked to wait and placed on a silent hold until 11.01am If you are on live chat at 10.59am you will be asked to hold until ... Read More »

Jun 14th XEN10 Node Degraded RAID Array

Update 9.00amThe array is now optimal and the reconstruct has been completed.Unit 1 (Raid10, 1142.8 GB): Optimal Physical Disk 1:0 (ST3600057SS, 6SL5QHBL0000N3273QN7): Ok Physical Disk 1:1 (ST3600057SS, 6SL5MPJ10000B32501MA): Ok Physical Disk 1:2 (ST3600057SS, 6SL5QF1Q0000B31804VP): Ok Physical Disk 1:3 (ST3600057SS, 6SL5MN070000N3261AN0): ... Read More »

Jun 5th Shared Server 26 Reboot

8.40pmThe server is back on line.  We're deeply sorry that what should have been a 30 minute reboot and forced file system check (as the server had 500 days uptime)  turned into a prolonged outage.  We'll be monitoring the server for the next few hours intensely.8.20pmThe server is booting now.  We're just waiting for our admins to take the ... Read More »

May 29th .info Domain Name Price Increase

On 1 July 2017, Afilias the registry operator for .INFO domain names have announced a price increase on the wholesale cost.  We will therefore be increasing the cost of .INFO domains by 80 pence.

This price increase applies to new registrations and renewals.

May 21st The BIG Shared Hosting WordPress Version Audit

Wordpress is the most popular Contemt Management System on our network. WordPress regularly releases updates to add new features as well as patch security issues. You can see the latest WordPress releases here:  https://wordpress.org/news/category/releases/It's VERY important you keep your WordPress Core Version, Plugins and Themes up to date. ... Read More »