Reduced Support: Thursday 14 December 2017

It's that time of the year again. On Thursday 14 December 2017 our Carrickfergus Office will be closing at 1pm to allow our staff to have their annual Christmas Lunch and Party.  There will be reduced support as follows:Technical Support - Live ChatOur live chat will continue to operate normally but with reduced staffing.  We'd therefore ask you ... Read More »

14th Dec 2017
VPS Node 110

Please refresh for the latest information on this outage.   Latest updates will be posted at the top.5.34pmThe servers are back up.  The issue was a switch issue.  The technician in the data centre is flagging this for the data centre networking team in the morning as what happened should not have happened.  We were told the switch port lost ... Read More »

23rd Nov 2017
VPS Nodes 120 and 121

At 9.38pm this evening (20 November 2017) we received an alert that two servers were down.  We reached out to our data centre partners (IOMART.COM) in Maidenhead as we saw both servers were in the same cabinet.  The cabinet had networking issues that took 37 minutes to resolve.  Unfortunately we were not immediately aware that this was a ... Read More »

20th Nov 2017
.UK Domain Price Change

Our pricing for .UK domains has remained the same for a number of years.  Our supplier wholesale price has increased during that time.  We've had to increase our pricing for .UK domain names by £1.50 on a 2 year registration (equivalent to 75 pence per year).Excluding any special offers on a 2 year registration we're still £6.49 cheaper than ... Read More »

28th Oct 2017
16 October: Storm Preparations: Carrickfergus Office

16 October 2017Due to the Weather Warnings in place we will be closing our Carrickfergus Office at lunchtime to allow staff to get home before the 3pm start of the weather warning. All schools in Northern Ireland have also been ordered closed by the Government.We will be providing FULL SERVICE as usual for sales and support via Support Desk and ... Read More »

16th Oct 2017
Support Interruption: 12 October 2017

Our Building Landlords are carrying out their annual 'Fire Evacuation Drill' sometime today.  We are required to leave the building to participate in this drill.We are not sure what time this drill will be at.  During the drill there will be no phone support, live chat support or support tickets answered.  A member of management will have an ... Read More »

12th Oct 2017
Data Centre Network Upgrades

We received notification that the Network Administrators in the data centre where our UK racks are located will be performing some Network Maintenance.  We have pasted the full announcement below for your information but in summary the following shared servers will be ... Read More »

6th Oct 2017
Server 26 Upgrade

Our Server 26 Upgrade that we emailed all clients about last week is now taking place on Wednesday 6 September at 12.01am.  This is 24 hours later than originally planned.The work was rescheduled due to a delay in our data centre getting the brand new hardware on line.All other information contained in the email we sent out is still ... Read More »

5th Sep 2017
cPanel v66 Apache mod_userdir Bug

cPanel was pushed to 'Release' version this week and as such all servers set to automatically update were updated.  Yesterday we had five clients report the same issue to us.  The first client had us scratching our heads but by the second, third, fourth and fifth report we clearly knew that cPanel update had broken something.  These specific ... Read More »

25th Aug 2017
Comodo SSL Problems

Update: 2.55pm We're yet to find an official post by Comodo but the folks at Namecheap are reporting that 90% of Comodo OCSP servers are back responding.  Hopefully this is an indication that the issue is being addressed.Update: 1.45pmWe're seeing multiple reports from clients who are telling us their websites are down today.  Our servers are ... Read More »

15th Aug 2017