Adding Funds for Future Invoices

You can add credit to your client area that will automatically be applied off any future invoices that are generated.  Some clients (especially those who pay monthly) find this a convenient way  of perhaps paying quarterly or adding funds when they remember so they do not need to remember at a particular time to pay us.Here is how to do this:...

 Bank Transfer Details

If you wish to pay by Direct Bank Transfer using your Internet Banking bill payment service online you may select this option from the top right of your Invoice in your client area.  You will then be presented with the Sort Code and Account Number which you need to send us a BACS or Faster Payment from your Internet Banking.Here are the details...

 Cancelling a Recurring Payment?

The way to cancel a recurring payment depends upon what payment method you are using to pay your invoices with us. Paypal SubscriptionsLog into your Paypal Account and find your 'Recurring Payments Dashboard'.  You can find the payment there and cancel it.  Alternatively just open a support ticket for our accounting team and we can cancel this...

 Direct Debit Payments

In conjunction with our partners GoCardless we now have the ability to take payments by Direct Debit for those clients with UK Bank Accounts.  If you wish to change your payment method please let us know and we will be happy to help you. Please contact us by opening a ticket if you want to set up a Direct Debit for a product in your client area....

 Do You Take Cheques?

We understand that come clients still prefer to pay by Cheque and we do accept all Cheques drawn in GBP currency from a UK Bank Account.  Please make the cheque payable to BWF Hosting LTD and send to:BWF Hosting LtdUnit 8CKilroot Business ParkCarrickfergusCounty AntrimBT38 7PRWe cannot accepy cheques from non United Kingdom banks due to the fees...

 Do your Prices Include VAT?

All prices in our website do not include VAT (Value Added Tax).  We do want to be transparent about this and consequently under every pricing table on our website you will see a note informing you that VAT will be added where appropriate on the invoice at checkout.Why are prices not shown including VAT?The reason is simple.  We have clients in...

 Order Marked as Fraud?

We use an anti fraud system for all orders called MAX MIND.  Every order that is placed is given a score on the Max Mind System and if certain criteria are met the order is cancelled and marked as fraud.This system is there for our protection as well as the protection of those clients whose credit cards have been stolen and are being used for...

 Paypal eCheques

Most people who use paypal have their debit or credit card linked to their account or they have paypal credit.  This means we receive the money immediately so we will immediately mark the invoice as paid and the account will be set up.  Some people have no paypal balance and have their bank account linked to their paypal account by direct debit....

 Stopping Invoice Reminder Emails

We send invoice reminder emails to remind clients when their invoices are due for payment.  This works well for a lot of people who like the reminders but if for example you are a business client who has an accountant who will just need one reminder and will remember to pay the reminder emails are sometimes a source of frustration.If you prefer...

 What Payment Method do you prefer?

We regularly get asked by clients if we have a preferred method of payment for invoices. Honestly we do not mind how you pay us so please pay us with whatever payment method works best for you.  However if you do have a choice and do not mind changing your payment method here are the payment methods we prefer in the order in which we prefer...