Setting up a BWF mail account in Mac Mail Client (IMAP and SMTP)
Please make sure you know your server hostname as we have service SSL Certificates installed on each server so you can access secure IMAP and SMTP using the hostname and the appropriate mail ports.
We assume you have already set up the email account in Cpanel and know the email address and email account password.
- Load the Mail Program
- Click on ‘Mail’ and select ‘Preferences’
- Click the little ‘+’ at the bottom left to ‘Create an Account’
- Enter the ‘Full Name’, ‘Email Address’ and ‘Email Password’ in the boxes presented
- Click ‘Continue’ and the mail program will search for mail servers
- A ‘Cannot verify Identity’ error may appear simply click ‘Connect’ to accept (we will change this manually later to give a secure connection)
You will now be asked to configure the ‘Incoming Mail Server’ and you should enter the following:
- Select ‘IMAP’ from the Account Type Box
- Enter a ‘Description’ for this email account (anything relevant) in the Description Box
- Enter your ‘Server Hostname’ in the Incoming Mail Server Box (ask us if you are not sure what this is)
- Enter the ‘Complete Email Address’ as the User Name
- Enter the ‘Email Account Password’ in the password box
- Click the ‘Continue’ button
- A ‘Cannot verify Identity’ error may appear simply click ‘Connect’ to accept
You will now be asked to configure the ‘Outgoing Mail Server’ and you should enter the following:
- Enter a ‘Description’ for this email account (anything relevant) in the Description Box
- Enter your ‘Server Hostname’ in the Outgoing Mail Server Box (ask us if you are not sure what this is)
- Tick the box to ‘Use only This Server’
- Tick the box to ‘Use Authentication’
- Enter the ‘Complete Email Address’ as the User Name
- Enter the ‘Email Account Password’ in the password box
- Click the ‘Continue’ button
- On the screen that now appears make sure you tick the box to ‘Take Account Online’
- Click the ‘Create’ button to create the email account
We will now check the Ports to make sure we are using the Secure Ports for IMAP
- Click on ‘Mail’ and select ‘Preferences’
- Click on the ‘Email Account on the Left Hand Side’ you wish to edit (this is the one you just set up with whatever description you gave it)
- Click on the ‘Advanced’ tab at the top right of the open window
- Ensure that Port Number ‘993’ is set for IMAP in the port box
- Ensure the ‘Use SSL’ box is ticked
- Ensure the ‘Authentication Type’ is set to ‘Password’
We will now check the Ports to make sure we are using the Secure Ports for SMTP
- Click on ‘Mail’ and select ‘Preferences’
- Click on the ‘Email Account on the Left Hand Side’ you wish to edit (this is the one you just set up with whatever description you gave it)
- Click on the ‘Account Information’ tab at the top right of the open window
- Select the Dropdown list beside the ‘Outgoing Mail Server SMTP’ text
- Select ‘Edit SMTP Server List’ from the dropdown list
- Select the SMTP server to edit and click the ‘Advanced’ Tab
- Make sure you have the Port set to ‘465’ the SMTP Secure Port
- Ensure ‘Authentication Type’ is set to ‘Password’
- Ensure the ‘Use SSL’ box is ticked
- Ensure the email address is there as the user name and the password is entered
